Return Policy

Introduction

At Rama Digital Electronic Lab, we aim to provide exceptional service while maintaining clear and fair policies. This Return Policy outlines our practices regarding refunds, service initiation, and additional terms to ensure a smooth experience for our clients.

Refund Policy

  1. No Refunds for Services:

    • Description: Payments for our services are non-refundable. Once a payment is made, it covers the cost of service preparation, resource allocation, and other associated expenses.
    • Reason: Services are customized and specific to client needs. Once work has started, it is impractical to reverse or refund the service due to the allocation of time and resources.

  2. Partial Refunds for Deposits:

    • Description: In exceptional cases, we may consider a partial refund of the initial deposit if the service has not commenced and the request is made within a specified timeframe.
    • Timeframe: Requests for partial refunds must be made within 7 days of payment. Refunds will be evaluated on a case-by-case basis.

Service Commencement

  1. Payment Terms:

    • Description: Work will commence only after the receipt of a 50% deposit of the total service fee. This deposit secures your place in our schedule and allows us to begin work on your project.
    • Process: The deposit must be paid before any service begins. The remaining 50% is due upon project completion. The balance payment ensures that the service is delivered as per agreed terms.

  2. Service Scheduling:

    • Description: Service commencement dates are subject to availability and will be confirmed once the initial payment is received. We will provide an estimated start date and keep you informed of any changes.
    • Impact: Timely payment ensures prompt scheduling. Delays in payment may affect the planned start date.

Additional Terms

  1. Service Changes:

    • Description: Requests for changes to the scope or details of the service after the initial payment may incur additional charges. We will provide a revised quote and seek your approval before proceeding.
    • Details: Modifications beyond the original agreement will be assessed for additional costs. You will receive a detailed breakdown of any extra charges.

  2. Cancellation Policy:

    • Description: If you cancel the service after the initial payment, the deposit is non-refundable. We will, however, work with you to address any issues or provide alternative solutions.
    • Procedure: Cancellation requests must be submitted in writing. We will acknowledge receipt and discuss any potential adjustments or next steps.

  3. Service Delivery:

    • Description: Services will be delivered as per the agreed scope and timeline. Any delays or issues will be communicated promptly. We aim to meet the agreed deadlines but are not liable for delays caused by unforeseen circumstances.
    • Updates: Regular updates will be provided throughout the service process to ensure transparency and keep you informed of progress.

  4. Client Responsibilities:

    • Description: Clients are responsible for providing accurate and complete information required for the service. Failure to do so may impact the service outcome and timeline.
    • Details: Ensure that all required documents, access, and information are provided in a timely manner.

  5. Dispute Resolution:

    • Description: In case of any disputes regarding the service or payment, we will seek to resolve them amicably. If necessary, disputes will be handled according to applicable laws in Varanasi, Uttar Pradesh, India.
    • Process: Initial disputes should be addressed through direct communication. If unresolved, formal legal channels may be pursued.

Contact Us

For any questions or concerns regarding our Return Policy, or to discuss any issues related to our services, please contact us at: