Warranty Information

Introduction

At Rama Digital Electronic Lab, we are committed to providing high-quality products and services. This Warranty Information page outlines the terms and conditions of our warranties for products and services, ensuring transparency and clarity for our customers.

Product Warranty

  1. Warranty Coverage:

    • Description: Our products come with a warranty that covers defects in materials and workmanship. The warranty is valid from the date of purchase and ensures that any manufacturing defects will be repaired or replaced at no cost.
    • Duration: The standard warranty period is 1 year from the date of purchase unless otherwise specified. Some products may come with extended warranties or manufacturer-specific warranties.

  2. Exclusions:

    • Description: The warranty does not cover damage caused by misuse, accidental damage, unauthorized modifications, or repairs performed by third parties. Normal wear and tear, consumables, and accessories are also excluded from warranty coverage.
    • Examples: Physical damage, liquid spills, unauthorized repairs, and modifications.

  3. Claims Process:

    • Description: To make a warranty claim, please contact our customer support team with your proof of purchase and details of the issue. We will provide instructions for returning the product for inspection and repair or replacement.
    • Contact Information:

Service Warranty

  1. Warranty Coverage:

    • Description: Our services come with a warranty that guarantees the quality of workmanship and adherence to agreed-upon specifications. If you encounter issues related to the service performed, we will address them as part of our service warranty.
    • Duration: The standard service warranty period is 30 days from the date of completion. This covers any issues directly related to the service provided.

  2. Exclusions:

    • Description: The service warranty does not cover issues arising from changes in project scope, customer-provided information, or issues caused by external factors not related to the service performed.
    • Examples: Changes requested after the service has started, inaccuracies in customer-provided data, and issues caused by external factors.

  3. Claims Process:

    • Description: To make a service warranty claim, please contact our customer support team with details of the issue and your service reference. We will assess the situation and provide solutions as per our warranty terms.
    • Contact Information:

General Warranty Terms

  1. Proof of Purchase:

    • Description: Warranty claims require proof of purchase, such as a receipt or invoice, to verify the warranty period and eligibility.

  2. Warranty Transfer:

    • Description: Warranties are generally non-transferable and apply only to the original purchaser. Any transfer of warranty rights requires prior written consent from us.

  3. Limitations of Liability:

    • Description: Our liability under the warranty is limited to the repair or replacement of defective products or services. We are not liable for any consequential or incidental damages resulting from the use of our products or services.

  4. Legal Rights:

    • Description: This warranty provides specific legal rights, and you may also have other rights that vary by jurisdiction. Please consult local laws for additional rights.

Contact Us

For any questions or concerns regarding our warranty information, or to initiate a warranty claim, please contact us at: